Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma

Sabet, E., Adams, E. and Yazdani, B. ORCID: 0000-0001-9484-8552, 2014. Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma. Total Quality Management & Business Excellence. ISSN 1478-3371

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Abstract

‘Is TQM a management fad?’ This question has been extensively documented in the quality management literature; and will be tackled in this research though a critical literature review on the area. ‘TQM versus Six-Sigma’ debate, which has also been a fundamental challenge in this research filed, is addressed by a thematic and chronological review on the peer papers. To evaluate this challenge in practice, a primary research in heavy duty machinery production industry have been conducted using a case-study on, J C Bamford Excavators Ltd (JCB), the largest European construction machinery producer. The result highlights that TQM is a natural foundation to build up Six-Sigma upon; and not surprisingly the quality yield in a TQM approach complemented by Six-sigma is far higher and more stable than when TQM with no Six-Sigma focus is being put in place; thus presenting the overall finding that TQM and Six Sigma are compliments, not substitutes. The study will be concluded with an overview on quality management approaches in the heavy duty manufacturing industry to highlight the way forward for the industry.

Item Type: Journal article
Publication Title: Total Quality Management & Business Excellence
Creators: Sabet, E., Adams, E. and Yazdani, B.
Publisher: Taylor & Francis
Date: 2014
ISSN: 1478-3371
Identifiers:
NumberType
10.1080/14783363.2014.972626DOI
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:19
Last Modified: 09 Jun 2017 13:25
URI: http://irep.ntu.ac.uk/id/eprint/11104

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