Implementing diversity management in retailing: exploring the role of organisational context

FOSTER, C., 2005. Implementing diversity management in retailing: exploring the role of organisational context. International Review of Retail, Distribution and Consumer Research, 15 (4), pp. 471-487. ISSN 0959-3969

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Abstract

Diversity management is a means of managing customer and employee differences for the benefit of the organisation. This qualitative study considers how contextual factors influence diversity management implementation in different retailing environments. Exploratory research was conducted in three SBUs of a UK retailing group: the UK high street SBU, the US operations and the online SBU. Despite different cultural, legal and historical differences between the UK and US, these factors did not lead to significantly different ways of dealing with diversity in the UK high street and US businesses. Instead the extent to which individual differences were recognised was influenced by the selling environment and the retailer’s size and structure. The paper recommends that retailer’s need to develop a ‘home-grown’ approach to diversity management that acknowledges their organisational context.

Item Type: Journal article
Publication Title: International Review of Retail, Distribution and Consumer Research
Creators: Foster, C.
Publisher: Routledge (Taylor & Francis Group)
Date: 2005
Volume: 15
Number: 4
ISSN: 0959-3969
Identifiers:
NumberType
10.1080/09593960500197693DOI
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:20
Last Modified: 09 Jun 2017 13:26
URI: http://irep.ntu.ac.uk/id/eprint/11311

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