Six Sigma service quality: Christian Grönroos revisited

Woodall, T. ORCID: 0000-0002-8949-5577, 2001. Six Sigma service quality: Christian Grönroos revisited. Journal of Marketing Management, 17, pp. 595-607. ISSN 0267-257X

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Item Type: Journal article
Publication Title: Journal of Marketing Management
Creators: Woodall, T.
Publisher: Academic Press
Place of Publication: London
Date: 2001
Volume: 17
ISSN: 0267-257X
Identifiers:
NumberType
10.1362/026725701323366953DOI
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:20
Last Modified: 09 Jun 2017 13:26
URI: http://irep.ntu.ac.uk/id/eprint/11369

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