Social exchange at work and emotional exhaustion: the role of personality

Petrou, P, Kouvonen, A and Karanika-Murray, M ORCID: 0000-0002-4141-3747, 2011. Social exchange at work and emotional exhaustion: the role of personality. Journal of Applied Social Psychology, 41 (9), pp. 2165-2199. ISSN 0021-9029

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Unbalanced social exchange processes at work have been linked to emotional exhaustion. In addition to organizational factors, individual differences are important determinants of reciprocity perceptions. This study explored whether broad and narrow personality traits were associated with perceived lack of reciprocity (organizational and interpersonal level), and whether personality moderated the relationship between reciprocity and emotional exhaustion, in a sample of 322 civil servants. Extraversion, agreeableness, emotional stability, internal locus of control, and Type-A behavior predicted reciprocity. The relationship between perceived lack of reciprocity with the organization and emotional exhaustion was stronger for individuals reporting lower negative affect or higher extraversion. These findings highlight the importance of personality for understanding perceived reciprocity at work and its impact on emotional exhaustion.

Item Type: Journal article
Alternative Title: Inequity at work and emotional exhaustion: the role of personality [working title]
Description: The definitive version is available at
Publication Title: Journal of Applied Social Psychology
Creators: Petrou, P., Kouvonen, A. and Karanika-Murray, M.
Publisher: Wiley Blackwell
Date: 2011
Volume: 41
Number: 9
ISSN: 0021-9029
Divisions: Schools > School of Social Sciences
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:36
Last Modified: 09 Jun 2017 13:34

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