Retailers' press release activity: market signals for stakeholder engagement?

Whysall, P, 2005. Retailers' press release activity: market signals for stakeholder engagement? European Journal of Marketing, 39 (910), pp. 1118-1131. ISSN 0309-0566

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Abstract

PURPOSE – To increase understanding of the role, content and effectiveness of press releases. DESIGN/METHODOLOGY/APPROACH – Qualitative and quantitative analyses of UK supermarkets' press releases in 2001/2002, a medium previously little researched in marketing, are undertaken. FINDINGS – Supermarkets seek stakeholder engagement on diverse issues with different mixes of groups. Treating releases as market signals demonstrates the important role of the press as filters and interpreters. Intended messages frequently fail to reach target audiences, and when they do can be significantly reinterpreted, so that positive claims are reported critically and negatively. Larger chains apparently produce more releases and gain more newspaper coverage, but generally volume of releases does not improve likelihood of press coverage. RESEARCH LIMITATIONS/IMPLICATIONS – The nature of qualitative data, the limited time frame, and possible omissions from source archives. PRACTICAL IMPLICATIONS – As level of coverage varied independently of turnover, higher release activity of larger chains was questioned. Seeking differentiation through press releases becomes problematic with the press as filters. ORIGINALITY/VALUE – This paper increases knowledge of press releases as market communications, and contributes to the literature of market signalling, notably emphasising the press as important signal intermediaries.

Item Type: Journal article
Publication Title: European Journal of Marketing
Creators: Whysall, P.
Publisher: Emerald Group Publishing Limited
Place of Publication: Bradford
Date: 2005
Volume: 39
Number: 910
ISSN: 0309-0566
Identifiers:
NumberType
10.1108/03090560510610752DOI
Rights: © Emerald Group Publishing Limited
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:37
Last Modified: 23 Aug 2016 09:11
URI: http://irep.ntu.ac.uk/id/eprint/15574

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