Bridging the gap between service provision and customer expectation

McKnight, S., 2009. Bridging the gap between service provision and customer expectation. Performance Measurement and Metrics, 10 (2), pp. 79-93.

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Item Type: Journal article
Publication Title: Performance Measurement and Metrics
Creators: McKnight, S.
Publisher: Emerald
Date: 2009
Volume: 10
Number: 2
Divisions: Schools > School of Education
Depositing User: EPrints Services
Date Added: 09 Oct 2015 11:09
Last Modified: 19 Oct 2015 14:42
URI: http://irep.ntu.ac.uk/id/eprint/23615

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