Identifying customer expectations is key to evidence based service delivery

McKnight, S. and Booth, A., 2010. Identifying customer expectations is key to evidence based service delivery. EBLIP (Evidence Based Library and Information Practice), 5 (1), pp. 26-31.

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Item Type: Journal article
Publication Title: EBLIP (Evidence Based Library and Information Practice)
Creators: McKnight, S. and Booth, A.
Publisher: University of Alberta Learning Services
Date: 2010
Volume: 5
Number: 1
Divisions: Schools > School of Education
Depositing User: EPrints Services
Date Added: 09 Oct 2015 11:16
Last Modified: 19 Oct 2015 14:43
URI: http://irep.ntu.ac.uk/id/eprint/25380

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