Trust in decision-making authorities dictates the form of the interactive relationship between outcome fairness and procedural fairness

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Bianchi, E.C., Brockner, J., van den Bos, K., Seifert, M., Moon, H., Van Dijke, M. ORCID: 0000-0001-9974-5050 and De Cremer, D., 2015. Trust in decision-making authorities dictates the form of the interactive relationship between outcome fairness and procedural fairness. Personality and Social Psychology Bulletin, 41 (1), pp. 19-34. ISSN 0146-1672

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Official URL: http://dx.doi.org/10.1177/0146167214556237

Abstract

Reactions to decisions are shaped by both outcome and procedural fairness. Moreover, outcome and procedural fairness interact to influence beliefs and behaviors. However, different types of “process/outcome” interaction effects have emerged. Many studies have shown that people react particularly negatively when they receive unfair or unfavorable outcomes accompanied by unfair procedures (the “low-low” interactive pattern). However, others find that people react especially positively when they receive fair or favorable outcomes accompanied by fair procedures (the “high-high” interactive pattern). We propose that trust in decision-making authorities dictates the form of the process/outcome interaction. Across three studies, when trust was high the “low-low” interactive pattern emerged. When trust was low the “high-high” interactive pattern emerged. The findings suggest that when people’s experience of outcome and procedural fairness diverged from how they expected to be treated, they reacted in the direction of their experiences; otherwise, their reactions were consistent with their expectations.

Item Type:

Journal article

Publication Title:

Personality and Social Psychology Bulletin

Creators:

Bianchi, E.C., Brockner, J., van den Bos, K., Seifert, M., Moon, H., Van Dijke, M. and De Cremer, D.

Publisher:

1552-7433

Date:

1 January 2015

Volume:

Number: