Impact of Information and Communication Technology (ICT) on construction projects

Rimmington, A. ORCID: 0000-0002-7204-4534, Dickens, G. and Pasquire, C. ORCID: 0000-0001-6344-2031, 2015. Impact of Information and Communication Technology (ICT) on construction projects. Organization, Technology & Management in Construction: an International Journal, 7 (3), pp. 1367-1382. ISSN 1847-5450

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Abstract

The changing face of construction projects has resulted in a movement towards the use of technology as a primary means of communication. The consequences of this rise in the use of information and communication technology (ICT) is a loss of interpersonal communication skills. A number of resulting issues within the human – electronic and human – human interfaces are identified in an attempt to define the efficiency of communication in projects. The research shows how ICT effects the social environment of construction project teams and the project outcome. The study seeks to confirm the need for further work in order to develop new forms of communication protocols and behaviour. An initial literature review was undertaken to develop a theoretical review of the impacts of ICT on construction project teams. This review identified a number of issues that were then tested in the field through an observation and two verification interviews. The research confirms the existence of tensions and conflicts in the human – electronic and human - human communication interfaces within the studies environment. It is proposed that the increasing use of ICT occur at the expense of soft system communication. The principal impact of this is a form of ‘human distraction’ which adversely affects the performance of project teams. There is limited theory exploring these issues that suggests the problems identified are not well understood and consequently indicates a gap in knowledge.

Item Type: Journal article
Publication Title: Organization, Technology & Management in Construction: an International Journal
Creators: Rimmington, A., Dickens, G. and Pasquire, C.
Publisher: University of Zagreb, Faculty of Civil Engineering
Date: 2015
Volume: 7
Number: 3
ISSN: 1847-5450
Identifiers:
NumberType
10.5592/otmcj.2015.3.4DOI
Divisions: Schools > School of Architecture, Design and the Built Environment
Depositing User: Jill Tomkinson
Date Added: 09 Mar 2016 16:33
Last Modified: 09 Jun 2017 13:59
URI: http://irep.ntu.ac.uk/id/eprint/27110

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