Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings

Ramanathan, U. ORCID: 0000-0002-7473-4643 and Ramanathan, R., 2013. Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings. Journal of Services Marketing, 27 (5), pp. 404-415. ISSN 0887-6045

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Item Type:	Journal article
Publication Title:	Journal of Services Marketing
Creators:	Ramanathan, U. and Ramanathan, R.
Publisher:	Emerald Group Publishing
Date:	2013
Volume:	27
Number:	5
ISSN:	0887-6045
Identifiers:	Number Type 10.1108/JSM-12-2011-0186 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Jill Tomkinson
Date Added:	23 Sep 2016 13:23
Last Modified:	09 Jun 2017 14:06
URI:	https://irep.ntu.ac.uk/id/eprint/28613

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