Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings

Ramanathan, U. ORCID: 0000-0002-7473-4643 and Ramanathan, R., 2013. Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings. Journal of Services Marketing, 27 (5), pp. 404-415. ISSN 0887-6045

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Item Type: Journal article
Publication Title: Journal of Services Marketing
Creators: Ramanathan, U. and Ramanathan, R.
Publisher: Emerald Group Publishing
Date: 2013
Volume: 27
Number: 5
ISSN: 0887-6045
Identifiers:
NumberType
10.1108/JSM-12-2011-0186DOI
Divisions: Schools > Nottingham Business School
Depositing User: Jill Tomkinson
Date Added: 23 Sep 2016 13:23
Last Modified: 09 Jun 2017 14:06
URI: http://irep.ntu.ac.uk/id/eprint/28613

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