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Zheng, X., Van Dijke, M. 
ORCID: 0000-0001-9974-5050, Leunissen, J.M. ORCID: 0000-0002-1639-3174, Giurge, L.M. and De Cremer, D.,
2016.
When saying sorry may not help: transgressor power moderates the effect of an apology on forgiveness in the workplace.
Human Relations, 69 (6), pp. 1387-1418.
ISSN 0018-7267
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Abstract
An apology, as an expression of remorse, can be an effective response from a transgressor to obtain forgiveness from a victim. Yet, to be effective, the victim should not construe the transgressor’s actions in a cynical way. Because low-power people tend to interpret the actions of high-power people in a cynical way, we argue that an apology (vs. no apology) from high-power transgressors should be relatively ineffective in increasing forgiveness from low-power victims. We find support for this moderated mediation model in a critical incidents study (Study 1), a forced recall study (Study 2) among employees from various organizations, and a controlled laboratory experiment among business students (Study 3). These studies reveal the limited value of expressions of remorse by high-power people in promoting forgiveness.
| Item Type: | Journal article | ||||
|---|---|---|---|---|---|
| Publication Title: | Human Relations | ||||
| Creators: | Zheng, X., Van Dijke, M., Leunissen, J.M., Giurge, L.M. and De Cremer, D. | ||||
| Publisher: | SAGE for The Tavistock Institute | ||||
| Date: | 1 June 2016 | ||||
| Volume: | 69 | ||||
| Number: | 6 | ||||
| ISSN: | 0018-7267 | ||||
| Identifiers: |
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| Divisions: | Schools > Nottingham Business School Schools > School of Social Sciences |
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| Record created by: | Jill Tomkinson | ||||
| Date Added: | 18 Oct 2016 11:27 | ||||
| Last Modified: | 19 Oct 2017 08:15 | ||||
| URI: | https://irep.ntu.ac.uk/id/eprint/28873 |
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