Exploiting benefits from IS/IT investments: an IT culture perspective

Odusanya, K. ORCID: 0000-0003-1926-8456, Coombs, C. and Doherty, N.F., 2015. Exploiting benefits from IS/IT investments: an IT culture perspective. In: ECIS 2015 Research-in-Progress papers. AISeL, 56 . Association for Information Systems. ISBN 9783000502842

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Despite huge global spend on IS/IT, empirical evidence shows many of these investments do not deliver expected benefits. Benefits are realized when organizations attend to contextual factors surrounding the implementation of IT and not just its technical implementation. Culture, as a contextual factor, has been shown to have a strong influence on the way IS/IT is adopted, used and exploited. We draw from IS organizational culture studies to show how individual/group IT cultures (IT culture archetypes) offer a user-centric perspective on benefits exploitation from IS/IT investments. The majority of benefits are achieved later into the lifecycle of an IS/IT investment, after implementing the IS/IT resource. Thus, this study investigates post adoption experience of an organization's IS/IT investment, an important systems lifecycle stage that has received less attention in the IS literature. We adopt a single in-depth case study approach incorporating a three stage mixed data collection strategy. From a theoretical perspective, IT culture offers an intuitive approach to address IS/IT benefits management challenges during the post-adoption stage. From a practitioner perspective, we believe findings from this study, will offer several managerial implications for business and IT managers on specific actions to realize greater benefits from their IS/IT investments.

Item Type: Chapter in book
Creators: Odusanya, K., Coombs, C. and Doherty, N.F.
Publisher: Association for Information Systems
Date: 2015
Volume: 56
ISBN: 9783000502842
Divisions: Schools > Nottingham Business School
Record created by: Linda Sullivan
Date Added: 13 Jan 2017 15:49
Last Modified: 09 Jun 2017 14:11
URI: https://irep.ntu.ac.uk/id/eprint/29707

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