Towards a dynamic balanced scorecard model for humanitarian relief organizations' performance management

Anjomshoae, A., Hassan, A., Kunz, N., Wong, K.Y. and De Leeuw, S. ORCID: 0000-0003-3056-8775, 2017. Towards a dynamic balanced scorecard model for humanitarian relief organizations' performance management. Journal of Humanitarian Logistics and Supply Chain Management, 7 (2), pp. 194-218. ISSN 2042-6747

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Abstract

Purpose: In recent years, the Balanced Scorecard (BSC) has received considerable interest among practitioners for managing their organization's performance. Unfortunately existing BSC frameworks, particularly for humanitarian supply chains, lack causal relationships among performance indicators, actions, and outcomes. They are not able to provide a dynamic perspective of the organization with factors that drive the organization's behavior towards its mission. Lack of conceptual references seems to hinder the development of a performance measurement system towards this direction.

Design/methodology/approach: We formulate the interdependencies among KPIs in terms of cause-and-effect relationships based on published case studies reported in international journals from 1996 to 2017.

Findings: This paper aims to identify the conceptual interdependencies among key performance indicators (KPIs) and represent them in the form of a conceptual model.

Research limitations/implications: The study is solely based on relevant existing literature. Therefore further practical research is needed to validate the interdependencies of performance indicators.

Practical implications: The proposed conceptual model provides the structure of a Dynamic Balanced Scorecard (DBSC) in the humanitarian supply chain and should serve as a starting reference for the development of a practical DBSC model. The conceptual framework proposed in this paper aims to facilitate further research in developing a DBSC for humanitarian organizations.

Originality/value: Existing BSC frameworks do not provide a dynamic perspective of the organization. The proposed conceptual framework is a useful reference for further work in developing a DBSC for humanitarian organizations.

Item Type: Journal article
Publication Title: Journal of Humanitarian Logistics and Supply Chain Management
Creators: Anjomshoae, A., Hassan, A., Kunz, N., Wong, K.Y. and De Leeuw, S.
Publisher: Emerald
Date: 7 August 2017
Volume: 7
Number: 2
ISSN: 2042-6747
Identifiers:
NumberType
10.1108/jhlscm-01-2017-0001DOI
Divisions: Schools > Nottingham Business School
Depositing User: Linda Sullivan
Date Added: 26 Jun 2017 08:38
Last Modified: 03 Mar 2020 16:21
URI: http://irep.ntu.ac.uk/id/eprint/31067

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