Proposal, project, practice, pause: developing a framework for evaluating smart domestic product engagement

Woodall, T ORCID: 0000-0002-8949-5577, Rosborough, J ORCID: 0000-0001-5663-0886 and Harvey, J ORCID: 0000-0003-4911-6189, 2017. Proposal, project, practice, pause: developing a framework for evaluating smart domestic product engagement. AMS Review. ISSN 1869-814X

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Abstract

Smart homes are fast becoming a reality, with smart TVs, smart meters and other such “smart” devices/systems already representing a substantial household presence. These, which we collectively term “smart domestic products” (SDPs), will need to be promoted, adopted, and normalized into daily routines. Despite this, the marketing canon lacks a substantive discourse on pertinent research. We look to help correct this by melding ideas from organizational sociology, innovation diffusion and appropriation studies, and service dominant logic. Consequently, we suggest a framework for research that responds directly to the specific characteristics of SDPs. Using the SDP eco-system as a context, our framework emphasizes the interplay of embeddedness, practice, value and engagement. It comprises a four-stage horizontal/ longitudinal axis we describe as proposal, project, practice and pause. Cross-sectionally we focus on value, and combine aspects of existing thought to suggest how this impacts each stage of our engagement continuum. We subsequently identify perceived personal advantage as the resultant of these two axes and propose this as the key for understanding consumer and SDP sociomaterial engagement. This article also advances a definition of SDPs and ends with an agenda for further research.

Item Type: Journal article
Publication Title: AMS Review
Creators: Woodall, T., Rosborough, J. and Harvey, J.
Publisher: Springer New York
Date: 8 May 2017
ISSN: 1869-814X
Identifiers:
NumberType
10.1007/s13162-017-0089-4DOI
89Publisher Item Identifier
Divisions: Schools > Nottingham Business School
Depositing User: Jonathan Gallacher
Date Added: 28 Jul 2017 10:27
Last Modified: 28 Jul 2017 10:27
URI: http://irep.ntu.ac.uk/id/eprint/31321

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