Public sector 'modernisation': examining the impact of a change agenda on local government employees in England

Glennon, R. ORCID: 0000-0003-0147-3507, Hodgkinson, I., Knowles, J., Radnor, Z. and Bateman, N., 2018. Public sector 'modernisation': examining the impact of a change agenda on local government employees in England. Australian Journal of Public Administration, 77 (2), pp. 203-221. ISSN 0313-6647

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Abstract

Can public sector reform change service performance for the better? This is a hotly contested debate which carries significant theoretical and practical importance. In England, as in many countries, modernisation was at the heart of local government reform and represented an interpretation of New Public Management into a policy framework. This paper examines the role of the modernisation change agenda in England and what this has subsequently meant for 'service improvement'. Drawing on both document analyses and qualitative interviews with local government employees, we find that while modernisation sought to establish continuous improvement, unintended consequences of modernisation have led to Staff Reductions, Skill Deficiencies, and Loss of a Competent Middle Core in local government, as well as performance outcomes creating an environment for Commissioning, Service Reduction, and Self-Policing. Implications for the lasting roles and behaviours of public managers affected by this national change agenda are discussed, and conclusions for theory and practice are drawn.

Item Type: Journal article
Publication Title: Australian Journal of Public Administration
Creators: Glennon, R., Hodgkinson, I., Knowles, J., Radnor, Z. and Bateman, N.
Publisher: Wiley-Blackwell
Date: June 2018
Volume: 77
Number: 2
ISSN: 0313-6647
Identifiers:
NumberType
10.1111/1467-8500.12294DOI
Divisions: Schools > Nottingham Business School
Depositing User: Linda Sullivan
Date Added: 18 Oct 2017 12:41
Last Modified: 16 Jul 2018 10:35
URI: http://irep.ntu.ac.uk/id/eprint/31834

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