Monetising human impacts. CLeMM: Customer Led Monetising Method

Sarhan, S. ORCID: 0000-0002-0105-2350 and Pasquire, C. ORCID: 0000-0001-6344-2031, 2016. Monetising human impacts. CLeMM: Customer Led Monetising Method. Nottingham: Centre for Lean Projects, Nottingham Trent University.

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Abstract

Executive Summary:
This study has developed a Customer Led Monetising Method (CLeMM) to assess the monetary value of the human impacts of Highways England's operational services. CLeMM is simple in concept, easy to use and adaptable to a wide variety of situations enabling Highways England to use it in surveys, focus groups and other customer consultations for the widest range of stakeholders. The method for using CLeMM is described in the CLeMM Guide.

Item Type:	Research report for external body
Creators:	Sarhan, S. and Pasquire, C.
Publisher:	Centre for Lean Projects, Nottingham Trent University
Place of Publication:	Nottingham
Date:	December 2016
Divisions:	Schools > School of Architecture, Design and the Built Environment
Record created by:	Linda Sullivan
Date Added:	25 Oct 2017 13:37
Last Modified:	25 Oct 2017 13:37
URI:	https://irep.ntu.ac.uk/id/eprint/31878

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