E-retailing ethics in Egypt and its effect on customer repurchase intention

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Agag, G. ORCID: 0000-0002-5513-0828 and Elbeltagi, I., 2014. E-retailing ethics in Egypt and its effect on customer repurchase intention. In: K. Kimppa, D. Whitehouse, T. Kuusela and J. Phahlamohlaka, eds., ICT and Society: 11th IFIP TC 9 International Conference on Human Choice and Computers HCC11 2014, Turku, Finland, 30 July – 1 August 2014. Proceedings. IFIP advances in information and communication technology, 431 . Heidelberg: Springer, pp. 1-14. ISBN 9783662442081

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Official URL: http://doi.org/10.1007/978-3-662-44208-1_1

Abstract

The theoretical understanding of online shopping behaviour has received much attention. Less focus has been given to the formation of the ethical issues that result from online shopper interactions with e-retailers. The vast majority of earlier research on this area is conceptual in nature and limited in scope by focusing on consumers’ privacy issues. Therefore, the purpose of this paper is to propose a theoretical model explaining what factors contribute to online retailing ethics and its effect on customer repurchase intention. The data were analysed using variance-based structural equation modelling, employing partial least squares regression. Findings indicate that the five factors of the online retailing ethics (security, privacy, non- deception, fulfilment/reliability, and corporate social responsibility) are strongly predictive of online consumers’ repurchase intention. The results offer important implications for e-retailers and are likely to stimulate further research in the area of e-ethics from the consumers’ perspective.

Item Type:

Chapter in book

Creators:

Agag, G. and Elbeltagi, I.

Publisher:

Springer

Place of Publication:

Heidelberg

Date:

2014

Volume:

431