When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry

de Souza Moraes, S., Jabbour, C.J.C., Battistelle, R.A.G., Rodrigues, J.M., Renwick, D.W.S. ORCID: 0000-0001-6819-5746, Foropon, C. and Roubaud, D., 2018. When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry. Journal of Knowledge Management. ISSN 1367-3270

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Abstract

Purpose: Drawing on the ability–motivation–opportunity theory applied to the greening of service industries, this paper aims to analyze the extent to which green human resource management plays a role in the adoption of eco-efficiency principles in the financial sector. Environmental knowledge management represents one of the key green human resource management components.

Design/methodology/approach: This study conducted a survey with 178 employees working within one of the largest financial banks in Brazil, which has been investing in eco-efficiency for more than ten years.

Findings: On the basis of structural equation modelling, this study has provided the following findings: Among all factors taken into consideration in this study, only environmental training positively influences eco-efficiency; training may be suffering owing to barriers associated with empowerment and teamwork; the eco-efficiency program of the studied company would get benefits if it provided more autonomy to employees; and finally, the eco-efficiency program of the studied bank could be more effective if connected with green teams.

Originality/value: To date, this is the first work that relates – with empirical evidence from Brazil – GHRM and eco-efficiency in the financial service industry.

Item Type: Journal article
Publication Title: Journal of Knowledge Management
Creators: de Souza Moraes, S., Jabbour, C.J.C., Battistelle, R.A.G., Rodrigues, J.M., Renwick, D.W.S., Foropon, C. and Roubaud, D.
Publisher: Emerald
Date: November 2018
ISSN: 1367-3270
Identifiers:
NumberType
10.1108/JKM-07-2018-0414DOI
Divisions: Schools > Nottingham Business School
Depositing User: Jonathan Gallacher
Date Added: 27 Nov 2018 16:17
Last Modified: 27 Nov 2018 16:17
URI: http://irep.ntu.ac.uk/id/eprint/35146

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