The appropriation of trust for successful PPC implementation

Yeong, A. ORCID: 0000-0003-4930-2301 and Stratton, R. ORCID: 0000-0001-5437-4233, 2019. The appropriation of trust for successful PPC implementation. In: 26th International Annual EurOMA Conference, Helsinki, Finland, 17-19 June 2019.

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Abstract

Production planning and control (PPC) systems are deployed to enable the effective management of variation and uncertainty. In spite of the advancement in technology such as big data and artificial intelligence, the complimentary roles of human and system is becoming more apparent. This paper explores the human-PPC relationship from the perspective of trust. This is done by investigating a recent successful PPC implementation in an SME. In relation to this case the concept of trust is explored as a psychological state and it is suggested that trust appropriation is a continuous process achievable through the leveraging of the basis of trust: purpose, process and performance.

Item Type:	Conference contribution
Creators:	Yeong, A. and Stratton, R.
Date:	June 2019
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	05 Apr 2019 09:12
Last Modified:	21 Jan 2020 14:01
URI:	https://irep.ntu.ac.uk/id/eprint/36189

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