End-user frustrations and failures in digital technology: exploring the role of Fear of Missing Out, Internet addiction and personality

Hadlington, L. ORCID: 0000-0001-9095-0517 and Scase, M.O., 2018. End-user frustrations and failures in digital technology: exploring the role of Fear of Missing Out, Internet addiction and personality. Heliyon, 4 (11): e00872. ISSN 2405-8440

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Abstract

The present study aimed to explore the potential relationship between individual differences in responses to failures with digital technology. In total, 630 participants (50% male) aged between 18e68 years (M ¼ 41.41, SD ¼ 14.18) completed an online questionnaire. This included a self-report, response to failures in digital technology scale, a measure of Fear of Missing Out, Internet addiction, and the BIG-5 personality traits. Fear of Missing Out, Internet addiction, extraversion, and neuroticism all served as significant positive predictors for maladaptive responses to failures in digital technology. Agreeableness, conscientiousness, and openness acted as significant negative predictors for maladaptive responses to failures in digital technology. The responses to failures in digital technology scale presented good internal reliability, with items loading onto four key factors, these being; ‘maladaptive responses’, ‘adaptive responses’, ‘external support and venting frustrations’, and ‘anger and resignation’. The findings are discussed in the context of the end user experience, particularly where individual differences are seen to influence the level of frustration arising from a failure. The findings are also seen as a potential route for reducing the negative impact of failures in digital technology, particularly in the context of organisational productivity and responses to malicious cyberattacks.

Item Type: Journal article
Publication Title: Heliyon
Creators: Hadlington, L. and Scase, M.O.
Publisher: Elsevier Ltd.
Date: November 2018
Volume: 4
Number: 11
ISSN: 2405-8440
Identifiers:
NumberType
10.1016/j.heliyon.2018.e00872DOI
S2405844018346231Publisher Item Identifier
Rights: © 2018 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license.
Divisions: Schools > School of Social Sciences
Depositing User: Jill Tomkinson
Date Added: 02 Sep 2019 15:27
Last Modified: 02 Sep 2019 15:27
URI: http://irep.ntu.ac.uk/id/eprint/37547

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