Performance management practices in humanitarian organisations

De Leeuw, S. ORCID: 0000-0003-3056-8775, Abidi, H. and Dullaert, W., 2020. Performance management practices in humanitarian organisations. Journal of Humanitarian Logistics and Supply Chain Management. ISSN 2042-6747

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Abstract

Purpose – We examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to Humanitarian Organisations (HOs) to guide the process of designing and implementing performance management in humanitarian organisations.

Design/methodology/approach – We identify from the literature 10 successful practices regarding the design and implementation of supply chain performance management in commercial businesses. We apply these, using action research over a four-year period, at Médecins sans Frontières (MSF) Belgium and draw conclusions from this.

Findings – We find that tools and techniques, such as workshops and technical sheets, are essential in designing and implementing supply chain performance measurement projects at HOs. Furthermore, making a link to an IT project is crucial when implementing performance measurement systems at HOs. Overall, our case study shows that performance management practices used in business can be applied and are relevant for humanitarian supply chains.

Originality/value – Previous research has argued that there are few empirical studies in the domain of performance management at humanitarian organisations. To the best of our knowledge, this paper is the first to provide a longitudinal understanding of the design and implementation of supply chain performance measurement at HOs.

Item Type: Journal article
Publication Title: Journal of Humanitarian Logistics and Supply Chain Management
Creators: De Leeuw, S., Abidi, H. and Dullaert, W.
Publisher: Emerald
Date: 14 April 2020
ISSN: 2042-6747
Identifiers:
NumberType
10.1108/JHLSCM-05-2019-0036DOI
1279637Other
Divisions: Schools > Nottingham Business School
Depositing User: Jill Tomkinson
Date Added: 29 Jan 2020 15:37
Last Modified: 29 May 2020 09:10
URI: http://irep.ntu.ac.uk/id/eprint/39119

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