Determinants of innovative behaviour in the hotel industry: a cross-cultural study

Eid, R. and Agag, G. ORCID: 0000-0002-5513-0828, 2020. Determinants of innovative behaviour in the hotel industry: a cross-cultural study. International Journal of Hospitality Management, 91: 102642. ISSN 0278-4319

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Abstract

The present study develops a conceptual framework that sheds light on whether institutional pressures (i.e., normative, mimetic, and coercive) and corporate support can improve innovative behavior across different societies and the moderating role of national cultural dimensions on this link. Our study validated these arguments empirically using data from the 2018 Global Entrepreneurship Monitor (GEM). Data were collected and analyzed from 2,618 respondents. Data were collected through a questionnaire survey of full-time non-managerial employees selected, from different departments of various four- and five-star hotels across five economically and culturally different societies (UK, UAE, Germany, China, USA). Our results indicated that both institutional pressures and corporate support have positive influence on employees’ innovative behaviour. Furthermore, Hotels in cultures with high levels of individualism and low levels of uncertainty avoidance, power distance, and masculinity will indicate higher levels of innovative behaviour in response to corporate support programs. While, hotels in nations with high levels of power distance, collectivism, uncertainty avoidance, and masculinity will indicate higher levels of innovative behaviour in response to normative, mimetic, and coercive pressure. These findings provide important implications for innovative behaviour by developing and validating a multilevel model empirically in the hospitality context.

Item Type: Journal article
Publication Title: International Journal of Hospitality Management
Creators: Eid, R. and Agag, G.
Publisher: Elsevier
Date: October 2020
Volume: 91
ISSN: 0278-4319
Identifiers:
NumberType
10.1016/j.ijhm.2020.102642DOI
S0278431920301948Publisher Item Identifier
1351869Other
Divisions: Schools > Nottingham Business School
Record created by: Linda Sullivan
Date Added: 11 Aug 2020 12:41
Last Modified: 27 Aug 2020 15:20
URI: http://irep.ntu.ac.uk/id/eprint/40431

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