Heuristics and Evidences Decision (HeED) Making: a case study in a systemic model for transforming decision making from heuristics-based to evidenced-based

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Galanakis, K. ORCID: 0000-0002-1320-2475, 2020. Heuristics and Evidences Decision (HeED) Making: a case study in a systemic model for transforming decision making from heuristics-based to evidenced-based. Journal of the Knowledge Economy. ISSN 1868-7865

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Official URL: https://doi.org/10.1007/s13132-020-00688-4

Abstract

The objective of this paper is to provide a systems thinking framework that defines a transition path from heuristics dominated decision making to an evidence-based balanced one. The aims are to demonstrate the stages of change and prepare managers and executives for the resistance that will be evident during the transition. We do not claim that this is the only path of change, however it provides a structured model that can be repeated under similar context. To do so we use abductive reasoning in order to make logical inferences and construct the framework’s theory based on a case study company, and then system dynamics in order to proceed to the modeling approach of this framework. The holistic modelling approach reveals the need to base decision making in both evidence and heuristics. Furthermore, it demonstrates actions to manage resistance and to make this system a self-regulated and continuous decision-making system.

Item Type:

Journal article

Publication Title:

Journal of the Knowledge Economy

Creators:

Galanakis, K.

Publisher:

Springer Verlag

Date:

1 September 2020

ISSN:

1868-7865