The influence of informal social media practices on knowledge sharing and work processes within organizations

Kwayu, S, Abubakre, M ORCID: https://orcid.org/0000-0001-5481-1149 and Lal, B, 2020. The influence of informal social media practices on knowledge sharing and work processes within organizations. International Journal of Information Management. ISSN 0268-4012

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Abstract

Contemporary information technologies such as social media have invigorated the way knowledge is shared within organizations to the extent that we have to rethink and reassess our understanding of the role and influence of technology in organizational processes and knowledge sharing. This paper uses the strategy as practice lens guided by the interpretivist philosophy to understand the influence of informal social media practices on knowledge sharing and work processes within an organization. The paper uses empirical evidence from the case study of a telecom organization in Tanzania to gain theoretical insight into informal social media practices and knowledge sharing. This research contributes to the Information Systems (IS) literature by asserting that organizational processes are achieved by mundane knowledge sharing mediated by informal social media use within the organization. Also, the study contributes to IS literature by highlighting how emerging informal practices are essential to daily processes within organizations.

Item Type:	Journal article
Publication Title:	International Journal of Information Management
Creators:	Kwayu, S., Abubakre, M. and Lal, B.
Publisher:	Elsevier
Date:	30 December 2020
ISSN:	0268-4012
Identifiers:	Number Type 1389650 Other
Divisions:	Schools > Nottingham Business School
Record created by:	Linda Sullivan
Date Added:	27 Jan 2021 09:03
Last Modified:	30 Jun 2022 03:00
URI:	https://irep.ntu.ac.uk/id/eprint/42118

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