The John Lewis and Partners customer experience

Poorrezaei, M. ORCID: 0000-0002-0725-3209, Pich, C. ORCID: 0000-0003-1259-2827 and Resnick, S. ORCID: 0000-0002-4471-7594, 2020. The John Lewis and Partners customer experience. In: A. Wilson, V.A. Zeithaml, M.J. Bitner and D.D. Gremler, eds., Services marketing: integrating customer service across the firm. London: McGraw-Hill, pp. 422-429. ISBN 9781526847805

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Item Type:	Chapter in book
Description:	Please note that this is an extract from an authored, not edited, book.
Creators:	Poorrezaei, M., Pich, C. and Resnick, S.
Publisher:	McGraw-Hill
Place of Publication:	London
Date:	7 October 2020
ISBN:	9781526847805
Identifiers:	Number Type 1293488 Other
Divisions:	Schools > Nottingham Business School
Record created by:	Laura Ward
Date Added:	17 May 2021 13:49
Last Modified:	17 May 2021 15:46
Related URLs:	Publisher
URI:	https://irep.ntu.ac.uk/id/eprint/42877

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