Employee voice and silence in the digital era

Kougiannou, N. ORCID: 0000-0002-6422-3831 and Holland, P., 2021. Employee voice and silence in the digital era. In: The Emerald handbook of work, workplaces and disruptive issues in HRM. Emerald. (Forthcoming)

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The concept of employee voice and more recently employee silence, have become major areas of interest in both employment practice and research. Arguably, this reflects the change in the industrial landscape particularly of advanced market economies (AMEs) and the nature of the employment relations evolving from one dominated by highly unionised, blue-collar workers and manufacturing industry, to white-collar knowledge and service sectors as well as the emergence of gig economy, where work and employment are increasingly separated and managed by technologies. Whilst the re-emergence of interest and development of voice in the latter part of the 20th century can be seen as evolutionary, the changing nature of work in general largely underpinned by technology in the 21st century (and a pandemic) has created a potential paradigm shift in the role, control and nature of voice (and silence) in the contemporary workforce, that has the potential to be revolutionary. This wave of technological innovations in the 21st century has been underpinned by what has been described as ‘smart’ technology fundamentally changing where, when, and how work is undertaken, and how therefore we communicate, use voice (and silence). The focus of this chapter therefore is the exploration of employee voice and silence in the context of the emerging digital era underpinned by ‘smart’ technologies through AMEs. The focus is on both employment and work reflecting the changing nature of workplace relationships. In addition, the recent pandemic has appeared to have shifted the contours of work from the office to working from home (WFH) and will also likely see an increasing reliability of voice through technology.

Item Type: Chapter in book
Creators: Kougiannou, N. and Holland, P.
Publisher: Emerald
Date: 31 March 2021
Divisions: Schools > Nottingham Business School
Record created by: Laura Ward
Date Added: 20 May 2021 14:55
Last Modified: 20 May 2021 14:55
URI: http://irep.ntu.ac.uk/id/eprint/42895

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