The trade-off between trust and distrust in supply chain collaboration

Han, W. ORCID: 0000-0002-5347-423X, Huang, Y., Hughes, M. and Zhang, M. ORCID: 0000-0001-8033-8420, 2021. The trade-off between trust and distrust in supply chain collaboration. Industrial Marketing Management, 98, pp. 93-104. ISSN 0019-8501

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Abstract

Trust and distrust can play an important role in a healthy supply chain collaborative relationship, and both carry potential shortcomings. Little attention has been paid to understanding and explaining the development process of trust and distrust in supply chain collaborations, especially in an international context. Using the Transaction Cost Economics theory, this study begins by discussing expressions of trust and distrust within the context of a supply chain collaboration dyad. Then, we explore how trust and distrust interact at a network level. Using a novel, longitudinal, multi-case-study approach, this paper provides new empirical evidence of the complementary roles of trust and distrust in supply chain collaboration, exploring how these concepts work together across different stages of the relationship and in different contexts. This study distinguishes between ‘competence trust’ and ‘integrity trust’ concerning collaboration contracts which typically create distrust. Finally, this paper offers unique insights into the influence of culture on the interpretation and performance of trust and distrust in international supply chain collaboration, grounded in the context of the Chinese automotive industry.

Item Type: Journal article
Publication Title: Industrial Marketing Management
Creators: Han, W., Huang, Y., Hughes, M. and Zhang, M.
Publisher: Elsevier
Date: October 2021
Volume: 98
ISSN: 0019-8501
Identifiers:
NumberType
10.1016/j.indmarman.2021.08.005DOI
S0019850121001504Publisher Item Identifier
1456650Other
Divisions: Schools > Nottingham Business School
Record created by: Linda Sullivan
Date Added: 26 Aug 2021 13:18
Last Modified: 26 Aug 2021 13:18
URI: http://irep.ntu.ac.uk/id/eprint/44086

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