Call centre welfare: coalition plans to dehumanise the state

Pell, C. ORCID: 0000-0002-1504-2129, 2011. Call centre welfare: coalition plans to dehumanise the state. openDemocracy.

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Abstract

As the legislation for Universal Credit goes through Parliament, Charlotte Pell argues that human beings, not call centre scripts and online forms, should deal with the millions of Britons set to claim the new benefit

Item Type:	Newspaper or popular journal contribution
Publication Title:	openDemocracy
Creators:	Pell, C.
Publisher:	openDemocracy Limited
Date:	8 April 2011
Identifiers:	Number Type 1785004 Other
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	24 Jul 2023 14:40
Last Modified:	24 Jul 2023 14:40
URI:	https://irep.ntu.ac.uk/id/eprint/49431

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