Service operations process improvement: where do we focus attention?

Matthews, R. ORCID: 0000-0001-6031-7016 and O'Meara Wallis, M. ORCID: 0000-0002-4472-2510, 2020. Service operations process improvement: where do we focus attention? In: Book of proceedings: 27th EurOMA Conference. EurOMA, pp. 1418-1426.

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Item Type:	Chapter in book
Description:	Paper presented at the 27th EurOMA Conference, University of Warwick, 29-30 June 2020.
Creators:	Matthews, R. and O'Meara Wallis, M.
Publisher:	EurOMA
Date:	2020
Identifiers:	Number Type 1299321 Other
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	27 Feb 2024 14:57
Last Modified:	27 Feb 2024 16:06
Related URLs:	Publisher
URI:	https://irep.ntu.ac.uk/id/eprint/50964

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