Embracing cultural diversity for better student experience: the role of individual culture

Tools

Tsiligkiris, V. ORCID: 0000-0002-5478-3464, Keri, A. and Bowyer, D., 2024. Embracing cultural diversity for better student experience: the role of individual culture. In: European Association of International Education (EAIE) Annual Conference 2024, 17-20 September 2024.

Preview

Presentation
2246867_Tsiligkiris.pdf - Presentation
Download (426kB) | Preview

Abstract

How can HEIs leverage the knowledge of cultural differences to improve the quality of services and overall student experience?

This session bridges theory and practice by discussing research findings that demonstrate how individual cultural backgrounds based on Hofstede’s dimensions directly affect what students expect from HEIs. Attendees will gain practical insights into how these differences can be operationalized to improve service delivery and student satisfaction.

The session will include an interactive roundtable segment where participants will map out the cultural profiles of their international students using Hofstede dimensions like Power Distance, Uncertainty Avoidance, and Long-Term Orientation.

The objective is to generate actionable insights for immediate implementation. The roundtable findings will be presented in a gallery walk format, followed by a synthesis of practical recommendations for enhancing service quality based on cultural understanding.

The session will conclude with a discussion between practitioners and researchers on how to implement this cultural profiling as a standard practice, either prior to or upon students' arrival, to provide a more tailored and satisfying educational experience.

Item Type:

Conference contribution

Creators:

Tsiligkiris, V., Keri, A. and Bowyer, D.

Date:

18 September 2024

Identifiers: