Managing cultural change: the challenge of merging library services, curriculum development and academic professional development

McKnight, S., 2002. Managing cultural change: the challenge of merging library services, curriculum development and academic professional development. IFLA Journal, 28 (56), pp. 266-272. ISSN 0340-0352

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Abstract

The paper outlines a number of processes that have been implemented by Learning Services at Deakin University to gain significant and sustained cultural change amongst staff in a blended organisation, comprising the university library service, the curriculum design and development functions and those of academic staff development. The processes involve customer discovery workshops to identify “customer value packages”, strategic planning and performance tracking based on objectives that deliver customer value, and the identification of shared staff values that guide behaviour within Learning Services and with customers.

Item Type:	Journal article
Publication Title:	IFLA Journal
Creators:	McKnight, S.
Publisher:	Sage Publications
Place of Publication:	London
Date:	2002
Volume:	28
Number:	56
ISSN:	0340-0352
Rights:	Copyright 2002 by Sage Publications. All rights reserved. No portion of the contents may be reproduced in any form without written permission of the publisher.
Divisions:	Professional Services > Libraries and Learning Resources
Record created by:	EPrints Services
Date Added:	09 Oct 2015 10:01
Last Modified:	19 Oct 2015 14:26
URI:	https://irep.ntu.ac.uk/id/eprint/6430

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