A theatrical perspective on service performance evaluation: the customer-critic approach

Harris, K. ORCID: 0000-0003-3969-636X, Harris, R., Elliott, D. and Baron, S., 2011. A theatrical perspective on service performance evaluation: the customer-critic approach. Journal of Marketing Management, 27 (56), pp. 477-502. ISSN 1472-1376

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Item Type:	Journal article
Publication Title:	Journal of Marketing Management
Creators:	Harris, K., Harris, R., Elliott, D. and Baron, S.
Publisher:	Taylor & Francis
Date:	2011
Volume:	27
Number:	56
ISSN:	1472-1376
Identifiers:	Number Type 10.1080/0267257X.2010.500138 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 10:10
Last Modified:	09 Jun 2017 13:21
URI:	https://irep.ntu.ac.uk/id/eprint/8778

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