A theatrical perspective on service performance evaluation: the customer-critic approach

HARRIS, K., HARRIS, R., ELLIOTT, D. and BARON, S., 2011. A theatrical perspective on service performance evaluation: the customer-critic approach. Journal of Marketing Management, 27 (56), pp. 477-502. ISSN 1472-1376

Full text not available from this repository.
Item Type: Journal article
Publication Title: Journal of Marketing Management
Creators: Harris, K., Harris, R., Elliott, D. and Baron, S.
Publisher: Taylor & Francis
Date: 2011
Volume: 27
Number: 56
ISSN: 1472-1376
Identifiers:
NumberType
10.1080/0267257X.2010.500138DOI
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:10
Last Modified: 09 Jun 2017 13:21
URI: http://irep.ntu.ac.uk/id/eprint/8778

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