Items where Author is "Berrington, M"
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MCKNIGHT, S. and BERRINGTON, M., 2008. Improving customer satisfaction: changes as a result of Customer Value Discovery. Evidence Based Library and Information Practice, 3 (1), pp. 33-52.
BERRINGTON, M., 2005. The impact and outcomes of library services: performance measurement for a changing information environment, University of Durham, 20-23 August 2005.
