Items where Author is "Kennedy, C"
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CASSIDY, K., DISTON, S. and KENNEDY, C., 2015. An exploration of the emotional content of online venting in a UK Health care service context. In: QUIS14, The 14th International Research Symposium on Service Excellence in Management, Shanghai, China, 18-21 June 2015.
CASSIDY, K., DISTON, S. and KENNEDY, C., 2014. Understanding cathartic online complaining behaviour: the case of the NHS. In: AMA SERVSIG 2014 - International Service Research Conference, Thessaloniki, Greece, 13-15 June 2014.
