Six Sigma service quality: Christian Grönroos revisited

Woodall, T ORCID: https://orcid.org/0000-0002-8949-5577, 2001. Six Sigma service quality: Christian Grönroos revisited. Journal of Marketing Management, 17, pp. 595-607. ISSN 0267-257X

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Item Type:	Journal article
Publication Title:	Journal of Marketing Management
Creators:	Woodall, T.
Publisher:	Academic Press
Place of Publication:	London
Date:	2001
Volume:	17
ISSN:	0267-257X
Identifiers:	Number Type 10.1362/026725701323366953 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 10:20
Last Modified:	09 Jun 2017 13:26
URI:	https://irep.ntu.ac.uk/id/eprint/11369

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