Bridging the gap between service provision and customer expectation

McKnight, S., 2009. Bridging the gap between service provision and customer expectation. Performance Measurement and Metrics, 10 (2), pp. 79-93.

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Item Type:	Journal article
Publication Title:	Performance Measurement and Metrics
Creators:	McKnight, S.
Publisher:	Emerald
Date:	2009
Volume:	10
Number:	2
Divisions:	Schools > School of Education
Record created by:	EPrints Services
Date Added:	09 Oct 2015 11:09
Last Modified:	19 Oct 2015 14:42
URI:	https://irep.ntu.ac.uk/id/eprint/23615

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