Trust in electronic banking

Abubakre, M. ORCID: 0000-0001-5481-1149 and David-West, O., 2014. Trust in electronic banking. In: 7th IADIS International Conference on Information Systems 2014, Madrid, Spain, 28 February - 2 March 2014, Madrid, Spain.


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Trust among stakeholders is vital for the successful implementation of IS projects such as electronic banking, because such IS initiative do not typically require face-to-face interactions. The Business-to-Business (B2B) model is an example of a relationship that facilitates the implementation of electronic banking. For example, ICT suppliers in alliance with banks to provide and support the IT infrastructure required for electronic banking implementation. These different stakeholders may have different perceptions of trust, which may affect electronic banking implementation. This short paper’s aim is to examine how trust from the stakeholder theory perspective impacts the implementation of electronic banking. This paper proposes, from the stakeholder perspective, an integrated framework that conceptualizes trust between B2B relationships as antecedent to the successful implementation of electronic banking. The research will be based on the multi-case study method. Our proposed study provides a foundation for researchers and practitioners alike in understanding the concept of trust and its impact on IS projects.

Item Type: Conference contribution
Creators: Abubakre, M. and David-West, O.
Date: 2014
Divisions: Schools > Nottingham Business School
Record created by: EPrints Services
Date Added: 28 Oct 2015 10:34
Last Modified: 09 Jun 2017 13:56

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