Measuring and managing social, economic and environmental outcomes in the English social housing sector

Jones, A., 2015. Measuring and managing social, economic and environmental outcomes in the English social housing sector. DBA, Nottingham Trent University.

Thesis_Alice_Jones.pdf - Published version

Download (2MB) | Preview


The ambitions and activities of social housing providers in the UK today extend beyond those associated with the traditional landlord role. Providers are now aiming to address a range of complex and cross-cutting social issues to improve individual and community wellbeing. A recent advance in practice to support this broader service delivery has been the development and adoption of tools and approaches to measure the social value generated by such activities. This thesis aims to understand, firstly, the contextual drivers for the recent growth of this practice in the sector; and secondly, the most significant dynamics for successful implementation, from both the operational perspective of the individual organisation and the strategic perspective of the wider social housing sector. This is approached through qualitative interviews with programme architects and leading practitioners, drawing on a conceptual framework that combines a programme theory approach (realist evaluation) with an implementation theory formation (Theory of Change), within the analytic framework provided by the ‘public value’ paradigm. The thesis concludes by specifying a model for the
implementation of social impact measurement, which looks beyond the individual methods for impact measurement to assess the wider contextual factors and the specific inner workings of the complete process (including the
necessary organisational capabilities) that are required to successfully implement and embed the practice. This then provides a number of insights into the developments needed at an organisational and sector-wide level to
fulfil the positive outcomes anticipated from social impact measurement.

Item Type: Thesis
Creators: Jones, A.
Date: 2015
Divisions: Schools > Nottingham Business School
Record created by: Jill Tomkinson
Date Added: 29 Apr 2016 15:47
Last Modified: 19 Jul 2016 15:02

Actions (login required)

Edit View Edit View


Views per month over past year


Downloads per month over past year