Global business services

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Wirtz, J., Tuzovic, S. and Ehret, M. ORCID: 0000-0002-2478-8889, 2015. Global business services. Journal of Service Management, 26 (4), pp. 565-587. ISSN 1757-5818

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Official URL: http://doi.org/10.1108/JOSM-01-2015-0024

Abstract

Purpose – The purpose of this paper is to explore the
contribution of global business services to improved
productivity and economic growth of the world economy, which has gone largely unnoticed in service research.
Design/Methodology/Approach – The authors draw on
macroeconomic data and industry reports, and link them to the non-ownership concept in service research and theories
of the firm.
Findings – Business services explain a large share of the growth of the global service economy. The fast growth of business services coincides with shifts from domestic
production towards global outsourcing of services. A new wave of global business services are traded across borders and have emerged as important drivers of growth in the
world's service sector.
Research Limitations and Implications – This paper advances the understanding of non-ownership services in an increasingly global and specialized post-industrial economy.
The paper makes a conceptual contribution supported by descriptive data, but without empirical testing.
Originality/Value – The authors integrate the non-
ownership concept and three related economic theories of the firm to explain the role of global business services in
driving business performance and the international
transformation of service economies.