A stakeholder perspective on process improvement behaviours: delivering the triple bottom line in SMEs

Matthews, R.L. ORCID: 0000-0001-6031-7016, Tse, Y.K., Wallis, M. ORCID: 0000-0002-4472-2510 and Marzec, P.E., 2019. A stakeholder perspective on process improvement behaviours: delivering the triple bottom line in SMEs. Production Planning and Control, 30 (5-6), pp. 437-447. ISSN 0953-7287

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The primary focus of operations management is to add value through operational processes. Considerable attention has been given to using process improvement (PI) techniques to reduce costs and time, in order to develop a competitive advantage for the wider organisation. However, this narrow definition of value at times overlooks the Triple Bottom Line (TBL) which can result in a number of unintended consequences, specifically issues related to environmental and social measures of performance. To address this, a stakeholder theory lens will be used to analyze PI activities within the context of small and medium sized enterprises (SMEs). The TBL will be used to complement the stakeholder perspective, to interpret the benefits that are realised from PI activities. This paper highlights both the direct benefits from PI as well as more indirect benefits realised by involving a selection of salient stakeholders in PI. It will show how a developed view of PI can provide an important mechanism for delivering improvements to a firm's TBL. The work concludes by highlighting the contributions made to both PI practice and stakeholder theory, while acknowledging the need for more research on PI, both from a stakeholder perspective, and how it impacts a firm's TBL.

Item Type: Journal article
Publication Title: Production Planning and Control
Creators: Matthews, R.L., Tse, Y.K., Wallis, M. and Marzec, P.E.
Publisher: Taylor & Francis
Date: 2019
Volume: 30
Number: 5-6
ISSN: 0953-7287
Divisions: Schools > Nottingham Business School
Record created by: Jonathan Gallacher
Date Added: 05 Apr 2018 13:09
Last Modified: 10 May 2020 03:00
URI: https://irep.ntu.ac.uk/id/eprint/33194

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