Navigating the gap between action and a serving information system

Champion, D. ORCID: 0000-0003-1657-6349 and Stowell, F., 2002. Navigating the gap between action and a serving information system. Information Systems Frontiers, 4 (3), pp. 273-284. ISSN 1387-3326

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Abstract

Creating, or adapting, information systems to support people undertaking purposeful action in organizational settings involves moving from: exploring the problem situation and thinking about what action to take, to thinking about how to support that action. In business settings this support will inevitably entail technology-based information systems. Most information system design approaches neglect the importance of the initial exploration and sense making phase and move directly to specifying the business process to be operationalised through the application of some software. The ideas described here have been developed with the intention of supporting a group of people navigating an inquiry through the shift in focus from: thinking about action, to thinking about support in a manner that promotes Client-led information system design. The ideas have been applied in practice through an Action Research field study in a UK banking organization and here we describe our navigational approach to IS design.

Item Type:	Journal article
Publication Title:	Information Systems Frontiers
Creators:	Champion, D. and Stowell, F.
Publisher:	Springer New York
Date:	2002
Volume:	4
Number:	3
ISSN:	1387-3326
Identifiers:	Number Type 10.1023/A:1019998319595 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	22 Jun 2018 15:23
Last Modified:	22 Jun 2018 15:23
URI:	https://irep.ntu.ac.uk/id/eprint/33895

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