Why organizations fail to share knowledge: an empirical investigation and opportunities for improvement

Israilidis, J. ORCID: 0000-0003-3078-2835, Siachou, E. and Kelly, S., 2020. Why organizations fail to share knowledge: an empirical investigation and opportunities for improvement. Information Technology & People. ISSN 0959-3845

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Purpose: This paper explores critical failure factors (CFFs) in the context of knowledge sharing. It provides further insights into what can cause knowledge sharing failures, inflexible knowledge sharing strategies and ineffective knowledge sharing mechanisms. It also examines how practitioners can reduce or even mitigate such dysfunctions.

Design/methodology/approach: A case-based inductive approach was conducted. Data was collected from two studies applying mixed methods. The first data set included nine in-depth, semi-structured interviews with highly skilled personnel from an Aerospace and Defense organization. The second data source included 375 successfully completed questionnaires from participants employed at the same organization.

Findings: The paper identifies six CFFs with an impact on knowledge sharing. It also reveals that managing organizational ignorance can play a key role in generating new knowledge and averting failure. Study findings provide insights into the importance of identifying these failures when sharing knowledge and propose relevant mitigation strategies.

Originality/value: This paper identifies a range of empirically validated CFFs that complement the extant work on the complexity of knowledge sharing and have hitherto not been seen in the literature. It also provides a more nuanced understanding of why both organizations and their people often fail to share knowledge by exploring the role of organizational ignorance.

Item Type: Journal article
Publication Title: Information Technology & People
Creators: Israilidis, J., Siachou, E. and Kelly, S.
Publisher: Emerald
Date: 24 September 2020
ISSN: 0959-3845
Divisions: Schools > Nottingham Business School
Record created by: Linda Sullivan
Date Added: 25 Sep 2020 07:34
Last Modified: 31 May 2021 15:16
URI: https://irep.ntu.ac.uk/id/eprint/40919

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