The John Lewis and Partners customer experience

Poorrezaei, M. ORCID: 0000-0002-0725-3209, Pich, C. ORCID: 0000-0003-1259-2827 and Resnick, S. ORCID: 0000-0002-4471-7594, 2020. The John Lewis and Partners customer experience. In: A. Wilson, V.A. Zeithaml, M.J. Bitner and D.D. Gremler, eds., Services marketing: integrating customer service across the firm. London: McGraw-Hill, pp. 422-429. ISBN 9781526847805

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Item Type: Chapter in book
Description: Please note that this is an extract from an authored, not edited, book.
Creators: Poorrezaei, M., Pich, C. and Resnick, S.
Publisher: McGraw-Hill
Place of Publication: London
Date: 7 October 2020
ISBN: 9781526847805
Divisions: Schools > Nottingham Business School
Record created by: Laura Ward
Date Added: 17 May 2021 13:49
Last Modified: 17 May 2021 15:46
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