Enhanced job satisfaction under tighter technological control: the paradoxical outcomes of digitalisation

Bisht, N., Trusson, C., Siwale, J. ORCID: 0000-0002-6315-0896 and Ravishankar, M., 2021. Enhanced job satisfaction under tighter technological control: the paradoxical outcomes of digitalisation. New Technology, Work and Employment.

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Via a multiple case study of work in microfinance institutions (MFIs) in India, this paper reports on the experiences of field officers and branch managers following work digitalisation. It identifies and explains an intriguing post-digitalisation paradox of reported increased job satisfaction and tighter technological control diminishing branch managers' work-life balance. The paradox draws attention to the significance of context in workers' experiences of mobile digital technologies (MDTs) and contradicts previous studies on workers' positive experiences of adopting MDTs: the workers in this study did not experience greater autonomy or flexibility but reported enhanced employment security and status. The paper also adds to literature on employment relations following work digitalisation by revealing powerful enforcement of technological control, with 'WhatsApp' identified as a key managerial tool used for surveillance and discipline, and worker resistance at the margins.

Item Type: Journal article
Publication Title: New Technology, Work and Employment
Creators: Bisht, N., Trusson, C., Siwale, J. and Ravishankar, M.
Publisher: Wiley
Date: 30 October 2021
Rights: © 2021 The Authors. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution andreproduction in any medium, provided the original work is properly cited.
Divisions: Schools > Nottingham Business School
Record created by: Linda Sullivan
Date Added: 02 Nov 2021 10:14
Last Modified: 02 Nov 2021 10:14
URI: https://irep.ntu.ac.uk/id/eprint/44572

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