University students’ satisfaction and future outlook towards forced remote learning during a global pandemic

Abdullah, S.I.N.W. ORCID: 0000-0001-7249-8512, Arokiyasamy, K., Goh, S.L., Culas, A.J. and Manaf, N.M.A., 2022. University students’ satisfaction and future outlook towards forced remote learning during a global pandemic. Smart Learning Environments, 9: 15. ISSN 2196-7091

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Technology has enabled the higher education ecosystem to tailor to the students who have diverse needs and to engage with them remotely, especially when face-to-face interaction is not possible. This research contributes knowledge in forced remote learning during the unprecedented global pandemic situation of Covid-19. Using a cross-sectional quantitative method, a total of 480 respondents among undergraduate students from five private universities in Malaysia participated in this study. The data was analysed using structural equation modelling and results indicated that online feedback, online future relevance, online interaction, online teaching effectiveness, and personal well-being were statistically significant in influencing students’ satisfaction. Moreover, online learning satisfaction directly predicted 68.3% of the students’ continuous usage intention while their usage intention was heightened with higher levels of proficiency in online learning. Students’ satisfaction was found to be a significant mediator between all the factors towards usage intention except online assessment, online support, and personal well-being. This study provides the higher education institutions with insights to continuously improve their online delivery strategies and bridge the gap with their students during the pandemic crisis.

Item Type: Journal article
Publication Title: Smart Learning Environments
Creators: Abdullah, S.I.N.W., Arokiyasamy, K., Goh, S.L., Culas, A.J. and Manaf, N.M.A.
Publisher: Springer Science and Business Media LLC
Date: December 2022
Volume: 9
ISSN: 2196-7091
Rights: © The Author(s) 2022. Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit
Divisions: Schools > Nottingham Business School
Record created by: Laura Ward
Date Added: 25 Sep 2023 10:08
Last Modified: 25 Sep 2023 10:08

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