Items where Author is "Devlin, J"
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MOIN, S.M.A., DEVLIN, J. and MCKECHNIE, S., 2023. Introducing a composite measure of trust in financial services. The Service Industries Journal, 43 (11-12), pp. 896-922. ISSN 0264-2069
NATH, P., DEVLIN, J. and REID, V., 2018. The effects of online reviews on service expectations: do cultural value orientations matter? Journal of Business Research, 90, pp. 123-133. ISSN 0148-2963
CHEN, T., MA, K., BIAN, X., ZHENG, C. and DEVLIN, J., 2018. Is high recovery more effective than expected recovery in addressing service failure? — a moral judgment perspective. Journal of Business Research, 82, pp. 1-9. ISSN 0148-2963
MOIN, S.M.A., DEVLIN, J. and MCKECHNIE, S., 2016. The magic of branding: the role of ‘pledge’, ‘turn’ and ‘prestige’ in fostering consumer trust in financial services. Journal of Financial Services Marketing, 21 (2), pp. 113-126. ISSN 1363-0539
SEKHON, H.S., ROY, S.K. and DEVLIN, J., 2016. Perceptions of fairness in financial services: an analysis of distribution channels. International Journal of Bank Marketing, 34 (2), pp. 171-190. ISSN 0265-2323
NATH, P., DEVLIN, J. and REID, V., 2016. Expectation formation in case of newer hotels: the role of advertising, price, and culture. Journal of Travel Research, 55 (2), pp. 261-275. ISSN 0047-2875
SEKHON, H., ROY, S.K., CHADWICK, S. and DEVLIN, J., 2016. Corporate image and a sport’s governing body. The Service Industries Journal, 36 (11-12), pp. 556-575. ISSN 0264-2069
MOIN, S.M.A., DEVLIN, J. and MCKECHNIE, S., 2015. Trust in financial services: impact of institutional trust and dispositional trust on trusting belief. Journal of Financial Services Marketing, 20 (2), pp. 91-106. ISSN 1363-0539
ASHBY, S., PETERS, L.D. and DEVLIN, J., 2014. When an irresistible force meets an immovable object: the interplay of agency and structure in the UK financial crisis. Journal of Business Research, 67 (1), pp. 2671-2683. ISSN 0148-2963
SEKHON, H., ENNEW, C., KHAROUF, H. and DEVLIN, J., 2014. Trustworthiness and trust: influences and implications. Journal of Marketing Management, 30 (3-4), pp. 409-430. ISSN 0267-257X
WORTHINGTON, S. and DEVLIN, J., 2013. Fairness and financial services in Australia and the United Kingdom. International Journal of Bank Marketing, 31 (4), pp. 289-304. ISSN 0265-2323
MCKECHNIE, S., DEVLIN, J., ENNEW, C. and SMITH, A., 2012. Effects of discount framing in comparative price advertising. European Journal of Marketing, 46 (11/12), pp. 1501-1522. ISSN 0309-0566
CHUAH, S. and DEVLIN, J., 2011. Behavioural economics and financial services marketing: a review. International Journal of Bank Marketing, 29 (6), pp. 456-469. ISSN 0265-2323
DEVLIN, J., 2010. The stakeholder product brand and decision making in retail financial services. The Service Industries Journal, 30 (4), pp. 567-582. ISSN 0264-2069