Items where Author is "Diston, S"

CASSIDY, K., DISTON, S. and KENNEDY, C., 2015. An exploration of the emotional content of online venting in a UK Health care service context. In: QUIS14, The 14th International Research Symposium on Service Excellence in Management, Shanghai, China, 18-21 June 2015.

CASSIDY, K., DISTON, S. and KENNEDY, C., 2014. Understanding cathartic online complaining behaviour: the case of the NHS. In: AMA SERVSIG 2014 - International Service Research Conference, Thessaloniki, Greece, 13-15 June 2014.

DISTON, S., 2014. Creating ‘cathartic’ moments in services marketing. In: 8th American Marketing Association SERVSIG 2014, Thessaloniki, Greece, 13-15 June 2014, Thessaloniki.

DISTON, S., 2013. Exploring critical factors affecting customer emotions during the service encounter with frontline staff. In: British Academy of Management Conference: Managing to Make a Difference, Liverpool, September 2013, Liverpool.