Items where Author is "Fortin, M"
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Number of items: 2.
Conference contribution
VAN JAARSVELD, D., RUPP, D., KOUGIANNOU, K. and FORTIN, M., 2014. Customer injustice and CWB: venting and emotional labor as mediators. In: 29th Annual Conference of the Society for Industrial and Organizational Psychology 2014, Honolulu, Hawaii, 15-17 May 2014, Honolulu, Hawaii.
RUPP, D., FORTIN, M. and KOUGIANNOU, K., 2009. Overall justice as mediator of the relationship between multi-foci justice and the attitudes, emotional exhaustion and emotional labor of service workers. In: 69th Academy of Management Annual Meeting 2009, Chicago, Illinois, 7-10 August 2009, Chicago, Illinois.
